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Frequently Asked Questions
Products
How do I use Seraphic Oud incense?Our incense is very easy to use. Simply light its tip and gently fan out the flame. You can use our Fine Brass Incense Holder, and put it into a plate to catch falling ash. Please make sure to enjoy incense in a well-ventilated area. Our incense contains 100% natural ingredients, free from any added chemicals or toxins, and can be used daily.Â
What are the different types of incense?There are many types: sticks, cones, resins, raw woods etc. You can find more information in our article. Right now Seraphic Oud is only available in the stick form, but we are looking forward to launching more products. Please sign up to stay updated with our new product launches.Â
What is the best incense for relaxation, for meditation, or for mindfulness? Different incense may have different kinds of benefits. You can find more information in our article. But we believe our Seraphic Oud - premium, sustainably sourced agarwood incense is a perfect universal choice, suitable for almost all occasions, from relaxation to meditation to purification.Â
What is special about Seraphic Oud - agarwood incense? Seraphic Oud is crafted solely from sustainably cultivated Vietnamese agarwood and litsea powder, free of chemicals and toxins. Unlike some imitations made with sawdust and fragrance oils, our product consists entirely of genuine agarwood chips.
What does Seraphic Oud smell like? Agarwood offers a unique, multifaceted aroma influenced by species, geography, the Aquilaria tree’s age, and processing methods. Seraphic Oud exudes a gentle, rich, warm, and sweet woody scent, devoid of harshness.Â
Why is agarwood so expensive?Agarwood’s distinctive aroma and revered status in various traditions makes it immensely sought-after, a demand that has endangered the wild Aquilaria Crassna tree. Today, wild agarwood is extremely rare to find. Our products are sourced from sustainably cultivated Aquilaria Crassna trees, which still goes through a lengthy, painstaking process, taking 5-10 years for growth, and 2-5 years for resin production.Â
How long does Seraphic Oud incense burn?Each Seraphic Oud Incense pack comes with 30 sticks, each stick burning for ~30 minutes.
Are there any health concerns associated with burning incense? We believe that sensible usage of high quality incense poses minimal health concerns. In general, we recommend using incense in well-ventilated areas, and opting for high quality, natural incense made from pure ingredients such as Seraphic Oud to reduce potential exposure to synthetic chemicals. If we have respiratory issues or allergies, consider using unscented incense or alternative methods of aromatherapy.
Do you sell incense accessories like burners and holders?Yes! We currently have a Fine Brass Incense Holder, and will expand our collection in the near future.Â
How should I store Seraphic Oud Incense to maintain its fragrance and quality? You should store in dry areas and avoid direct sunlight.
Ordering
What are your accepted forms of payment?We accept most major credit cards including Visa, Mastercard, and American Express.
Once my order is placed, can I make any changes to it?Yes—if any amendments are needed, please contact our customer care team as soon as possible and they will facilitate those changes for you: hello@goodsensehome.co
What is your return policy?Your satisfaction is our top priority. If you are unsatisfied with our product for any reason, please contact hello@goodsensehome.co for a complimentary exchange or refund within 30 days of the purchase date.
What should I do if items in my order are damaged, or if my order is incomplete?Please contact our customer care team and they will rectify those issues for you:Â hello@goodsensehome.co
Do you sell wholesale?Yes—to find out more, please contact us at: hello@goodsensehome.co
Shipping
Where do you ship to?We currently ship across the US (all 50 states). We are unable to fulfill international orders at this time.
Do you offer free shipping?Yes, complimentary domestic shipping on orders over $35
When will my order ship out? When will it be received?Orders are processed and shipped within 3-5 business days. Once shipped, orders are typically received within 5 days.
Can I track the shipment of my order?Yes—once your order is shipped, you will receive a confirmation email providing all necessary tracking information for your package.
Once an order is placed, can I make any changes to my shipping address?Yes— if the product has not yet been shipped, please contact our customer care team as soon as possible and they will facilitate those changes for you: hello@goodsensehome.co