Nothing makes us happier than a tribe of happy customers. Because we’re all about helping you feel at your best through aromatic experiences.
For any reason, if our products don’t keep our word, send us your word. We will go the extra mile to set things right. We will restore your happiness either with a different aroma (exchange) or with a 100% refund.
- If you want to return/exchange your purchase within 30 days, write to us at hello@goodsensehome.co. Our team will get back to you with return/exchange instructions.
- Returns made without a return request will not be accepted.
- All refunds will be processed to the original mode of payment.
- Please note that your credit card or banking services might take some time to process the refund. Our team will ensure you receive it at the earliest.
- In case of damage, please click a picture of the product, the packaging and anything else that might help us assess what went wrong. We will coordinate with our shipping partner to ship out a replacement, ensuring you receive your order in good condition.
We are a small team working hard to deliver nothing short of the best aromatic experience for you. But, if you’re not 100% satisfied, we will fix things, right away. Please get in touch with us at hello@goodsensehome.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.